INTERNATIONAL JOURNAL OF CHANGES IN EDUCATION
Review
Nov 24, 2025 1 0

Evaluating the Role of Technology in Implementing Total Quality Management in High Schools

Ngoc Son Pham 1 * ,
Nguyen Van Tam 2
1 Faculty of Education, Hanoi Metropolitan University, Vietnam2 Department of Education and Training of Hai Ba Trung District, Vietnam* Corresponding Author
International Journal of Changes in Education, 2(4), 2025, 230-237, https://doi.org/10.47852/bonviewIJCE52024288
Publication date: Nov 24, 2025
Full Text (PDF)

ABSTRACT

The total quality management (TQM) is a management practice based on the idea of continuous quality improvement of an organization’s products and services, identifying and eliminating problems right from the root, with the participation of all members. For
an educational institution, TQM can improve the quality of education, help with the learning process, provide an atmosphere with less risk of inadequate decisions, and many more. In educational institutions, the implementation of TQM is the responsibility of process approach, management responsibility, customer focus, and continuous improvement. Specifically, digital infrastructure, digital technology, and digital capabilities affect TQM practices directly. This article provides a synthesis and analysis of findings from 51 international publications on the implementation of TQM in secondary schools. This study revealed that more than the commonly stated advantages, addressing the soft facets including student/stakeholder contentment, leadership, continuous enhancement of processes and systems, teacher coaching, and effective use of technology are critical elements for successful implementation of TQM. In addition to that educational managers have to make an espousal to TQM as an omnibus management philosophy, as a supportive culture and enabling the involvement of all stakeholders.

KEYWORDS

total quality management secondary education educational management digital infrastructure educational technology

CITATION (APA)

Pham, N. S., & Tam, N. V. (2025). Evaluating the Role of Technology in Implementing Total Quality Management in High Schools. International Journal of Changes in Education, 2(4), 230-237. https://doi.org/10.47852/bonviewIJCE52024288
Harvard
Pham, N. S., and Tam, N. V. (2025). Evaluating the Role of Technology in Implementing Total Quality Management in High Schools. International Journal of Changes in Education, 2(4), pp. 230-237. https://doi.org/10.47852/bonviewIJCE52024288
Vancouver
Pham NS, Tam NV. Evaluating the Role of Technology in Implementing Total Quality Management in High Schools. International Journal of Changes in Education. 2025;2(4):230-7. https://doi.org/10.47852/bonviewIJCE52024288
AMA
Pham NS, Tam NV. Evaluating the Role of Technology in Implementing Total Quality Management in High Schools. International Journal of Changes in Education. 2025;2(4), 230-237. https://doi.org/10.47852/bonviewIJCE52024288
Chicago
Pham, Ngoc Son, and Nguyen Van Tam. "Evaluating the Role of Technology in Implementing Total Quality Management in High Schools". International Journal of Changes in Education 2025 2 no. 4 (2025): 230-237. https://doi.org/10.47852/bonviewIJCE52024288
MLA
Pham, Ngoc Son et al. "Evaluating the Role of Technology in Implementing Total Quality Management in High Schools". International Journal of Changes in Education, vol. 2, no. 4, 2025, pp. 230-237. https://doi.org/10.47852/bonviewIJCE52024288

REFERENCES

  1. Ahire, S. L., Landeros, R., & Golhar, D. Y. (1995). Total quality management: A literature review and an agenda for future research. Production and Operations Management, 4(3), 277–306. https://doi.org/10.1111/j.1937-5956.1995.tb00057.x
  2. Powell, T. C. (1995). Total quality management as competitive advantage: A review and empirical study. Strategic Management Journal, 16(1), 15–37. https://doi.org/10.1002/smj.4250160105
  3. Galyani Moghaddam, G., & Moballeghi, M. (2008). Total quality management in library and information sectors. The Electronic Library, 26(6), 912–922. https://doi.org/10.1108/02640470810921664
  4. Mwambela, N. K., & Mwendia, S. N. (2019). Digitization impact assessment model for secondary schools: Case of Nairobi County in Kenya. Advances in Science, Technology and Engineering Systems Journal, 4(3), 194–197. https://doi.org/10.25046/aj040326
  5. Xu, J., & Zhu, Y. (2023). Factors influencing the use of ICT to support students’ self-regulated learning in digital environment: The role of teachers in lower secondary education of Shanghai, China. Psychology in the Schools, 60(11), 4312–4331. https://doi.org/10.1002/pits.22938
  6. Ahmad, N. L., Yahaya, R., AbWahid, H., & Fazil, N. S. M. (2023). Role of social factors, self-efficacy and technological support on the use of virtual learning environment among teachers. International Journal of Evaluation and Research in Education, 12(1), 369–376. https://doi.org/10.11591/ijere.v12i1.22628
  7. Diz-Otero, M., Portela-Pino, I., Domínguez-Lloria, S., & Pino-Juste, M. (2023). Digital competence in secondary education teachers during the COVID-19-derived pandemic: Comparative analysis. Education + Training, 65(2), 181–192. https://doi.org/10.1108/ET-01-2022-0001
  8. Kakingo, J., & Lekule, C. (2021). Influence of total quality management on students’ academic achievement in public secondary schools in Ifakara Town council. East African Journal of Education Studies, 3(1), 158–171. https://doi.org/10.37284/eajes.3.1.351
  9. Sibarani, D. P. (2023). Leadership management in the concept of total quality management in international standard school. Improvement: Jurnal Ilmiah untuk Peningkatan Mutu Manajemen Pendidikan, 10(1), 31–39. https://doi.org/10.21009/improvement.v10i1.34583
  10. Prestiadi, D., Zulkarnain, W., & Sumarsono, R. B. (2019). Visionary leadership in total quality management: Efforts to improve the quality of education in the industrial revolution 4.0. In Proceedings of the 4th International Conference on Education and Management, 202–206. https://doi.org/10.2991/coema-19.2019.40
  11. Psomas, E., & Antony, J. (2017). Total quality management elements and results in higher education institutions: The Greek case. Quality Assurance in Education, 25(2), 206–223. https://doi.org/10.1108/qae-08-2015-0033
  12. Manatos, M. J., Sarrico, C. S., & Rosa, M. J. (2017). The integration of quality management in higher education institutions: A systematic literature review. Total Quality Management & Business Excellence, 28(1–2), 159–175. https://doi.org/10.1080/14783363.2015.1050180
  13. Polishchuk, S., & Horbatiuk, O. (2023). The problem of quality and efficiency of educational institution management. Journal of Vasyl Stefanyk Precarpathian National University, 10(1), 197–204. https://doi.org/10.15330/jpnu.10.1.197-204
  14. Ikhsannudin, M., & Pakpahan, P. L. (2021). Empowerment as a quality improvement human resources through the implementation of total quality management. Nidhomul Haq: Jurnal Manajemen Pendidikan Islam, 6(1), 41–60.
  15. Wafa, A. (2022). Total quality management (TQM) in Islamic educational institutions. Tadibia Islamika, 2(2), 84–89. https://doi.org/10.28918/tadibia.v2i2.6448
  16. Rodriguez, J., Valenzuela, M., & Ayuyao, N. (2018). TQM paradigm for higher education in the Philippines. Quality Assurance in Education, 26(1), 101–114. https://doi.org/10.1108/qae-12-2015-0048
  17. Tresnasari, D., Nurcahyo, R., & Farizal, F. (2021). Evaluating critical success factors in total quality management implementation in education institutions. In Proceedings of the 1st International Conference on Economics Engineering and Social Science. https://doi.org/10.4108/eai.17-7-2020.2303046
  18. Mohamoud, A. M. (2023). The role of leadership on quality of higher education in the Banadir Region, Somalia. Multidisciplinary Journal of Horseed International University, 1(1), 59–99. https://doi.org/10.59336/mjhiu.v1i1.4
  19. Sarinten, S., Pujaningsih, P., Islami, B., & Andiansyah, M. (2022). Quality management in Indonesia maritime education: Is it well implemented? Journal of Innovation in Educational and Cultural Research, 3(4), 582–589. https://doi.org/10.46843/jiecr.v3i4.265
  20. Rosinawati, D., Khadijah, I., & Warta, W. (2021). Implementation of total quality management (TQM) in the implementation of education quality control in information engineering study program. International Journal of Nusantara Islam, 9(1), 188–196. https://doi.org/10.15575/ijni.v9i1.12783
  21. Khurniawan, A. W., Sailah, I., Muljono, P., Indriyanto, B., & Maarif, M. S. (2020). An analysis of implementing total quality management in education: Success and challenging factors. International Journal of Learning and Development, 10(2), 44–59. https://doi.org/10.5296/ijld.v10i2.17270
  22. Purwanto, W., Amin, B., Hidayat, N., & Alwi, E. (2018). Students’ characteristic analysis in the effort of applying total quality management (TQM) in learning process. In Proceedings of the International Conference on Indonesian Technical Vocational Education and Association, 260–263. https://doi.org/10.2991/aptekindo-18.2018.57
  23. Glaveli, N., Vouzas, F., & Roumeliotou, M. (2022). The soft side of TQM and teachers job satisfaction: An empirical investigation in primary and secondary education. The TQM Journal, 34(5), 922–938. https://doi.org/10.1108/tqm-11-2020-0269
  24. Das, A., Kumar, V., & Kumar, U. (2011). The role of leadership competencies for implementing TQM: An empirical study in Thai manufacturing industry. International Journal of Quality & Reliability Management, 28(2), 195–219. https://doi.org/10.1108/02656711111101755
  25. Van Kemenade, E. (2020). Alignment of TQM in the higher education context. The Journal of Quality in Education, 10(15), 74–96. https://doi.org/10.37870/joqie.v10i15.205
  26. Argia, H. A., & Ismail, A. (2013). The influence of transformational leadership on the level of TQM implementation in the higher education sector. Higher Education Studies, 3(1), 136–146. https://doi.org/10.5539/hes.v3n1p136
  27. Scully, D., Lehane, P., & Scully, C. (2021). ‘It is no longer scary’: Digital learning before and during the Covid-19 pandemic in Irish secondary schools. Technology, Pedagogy and Education, 30(1), 159–181. https://doi.org/10.1080/1475939x.2020.1854844
  28. Hanifah, S. S. A., Ghazali, N., Ayub, A. F. M., & Roslan, R. (2023). Predicting teachers’ use of digital technology. International Journal of Evaluation and Research in Education, 12(2), 555–562. https://doi.org/10.11591/ijere.v12i2.24237
  29. Khwela, C., & Telukdarie, A. (2022). Application of digital technology in TQM business processes. In International Conference on Management of Engineering and Technology, 1–8. https://doi.org/10.23919/PICMET53225.2022.9882698
  30. Egorkina, E., Ivanov, M., & Valyavskiy, A. Y. (2018). Students’ research competence formation of the quality of open and distance learning. In V. Mkrttchian & L. Belyanina (Eds.), Handbook of research on students’ research competence in modern educational contexts (pp. 364–384). IGI Global. https://doi.org/10.4018/978-1-5225-3485-3.ch019
  31. Null, L. (1996). Applying TQM in the computer science classroom. ACM SIGCSE Bulletin, 28(1), 120–124. https://doi.org/10.1145/236462.236523
  32. Liberati, A., Altman, D. G., Tetzlaff, J., Mulrow, C., Gøtzsche, P. C., Ioannidis, J. P., ..., & Moher, D. (2009). The PRISMA statement for reporting systematic reviews and meta-analyses of studies that evaluate health care interventions: Explanation and elaboration. PLoS Medicine, 6(7), e1000100. https://doi.org/10.1371/journal.pmed.1000100
  33. Altunay, E. (2016). The effect of training with TQM on the perceptions of teachers about the quality of schools. Universal Journal of Educational Research, 4(9), 2126–2133. https://doi.org/10.13189/ujer.2016.040925
  34. Nurcahyo, R., Apriliani, F., Muslim, E., & Wibowo, A. D. (2019). The analysis of the implementation of 5-S principles integrated with ISO 9001 requirements at higher education level. Sage Open, 9(3), 2158244019870773. https://doi.org/10.1177/2158244019870773
  35. Pourrajab, M., Basri, R., Daud, S. M., & Asimiran, S. (2015). The resistance to change in implementation of total quality management (TQM) in Iranian schools. The TQM Journal, 27(5), 532–543. https://doi.org/10.1108/tqm-04-2013-0044
  36. Nasution, L., Situmorang, B., & Rahman, A. (2023). Academic supervision model based on total quality management (TQM): A case in elementary school of Medan-Indonesia. Quality – Access to Success, 24(193), 18–27. https://doi.org/10.47750/QAS/24.193.03
  37. Puspitasari, R., & Rukiyati. (2020). Character education of Java culture based on total quality management in State High School, 9 Yogyakarta. In Proceedings of the 2nd International Conference on Social Science and Character Educations, 240–244. https://doi.org/10.2991/assehr.k.200130.049
  38. Zhang, D., & Liu, L. (2016). How does ICT use influence students’ achievements in math and science over time? Evidence from PISA 2000 to 2012. Eurasia Journal of Mathematics, Science and Technology Education, 12(9), 2431–2449. https://doi.org/10.12973/eurasia.2016.1297a
  39. Lomos, C., Luyten, J. W., & Tieck, S. (2023). Implementing ICT in classroom practice: What else matters besides the ICT infrastructure? Large-Scale Assessments in Education, 11(1), 1. https://doi.org/10.1186/s40536-022-00144-6
  40. Monllor, J., & Soto-Simeone, A. (2020). The impact that exposure to digital fabrication technology has on student entrepreneurial intentions. International Journal of Entrepreneurial Behavior & Research, 26(7), 1505–1523. https://doi.org/10.1108/ijebr-04-2019-0201
  41. Pavlakis, A. E., Conry, J. M., & del Rosal, K. (2023). Virtual and physical interactions in school-based spaces: Latinx parent engagement in a high-tech urban elementary school. Urban Education, 58(6), 996–1031. https://doi.org/10.1177/0042085919894036
  42. Pedgley, O., & Sener, B. (2017). Resistant materials in technology education. In M. J. de Vries (Ed.) Handbook of technology education (pp. 1–18). Springer. https://doi.org/10.1007/978-3-319-38889-2_30-1
  43. Ayeni, A. J., & Bamire, F. B. (2022). The role of school based management and students’ academic performance in secondary schools in Owo local government area of Ondo State, Nigeria. International Journal of Education, Teaching, and Social Sciences, 2(3), 49–63. https://doi.org/10.47747/ijets.v2i3.794
  44. Sohel-Uz-Zaman, A. S. M., & Anjalin, U. (2016). Implementing total quality management in education: Compatibility and challenges. Open Journal of Social Sciences, 4(11), 207–217. https://doi.org/10.4236/jss.2016.411017
  45. Sirvanci, M. B. (2004). Critical issues forTQMimplementation in higher education. The TQM Journal, 16(6), 382–386. https://doi.org/10.1108/09544780410563293
  46. Utkirov, A. (2023). Izhtimoiy-gumanitar fanla rning dolzarb muammolari Aktual’nyye problemy sotsi al’nogumanitarnykh nauk [Challenges in implementing TQM in higher education institutions]. Actual Problems of Humanities and Social Sciences, 3(7), 61–67. https://doi.org/10.47390/SCP1342V3I7Y2023N09
  47. Becket, N., & Brookes, M. (2008). Qualitymanagement practice in higher education–What quality are we actually enhancing. Journal of Hospitality, Leisure, Sport and Tourism Education, 7(1), 40–54. https://doi.org/10.3794/johlste.71.174
  48. Sfakianaki, E., Kaiseroglou, N., & Kakouris, A. (2023). An instrument for studying TQM implementation in primary education: Development and empirical investigation. Quality Assurance in Education, 31(3), 452–468. https://doi.org/10.1108/QAE-10-2022-0189
  49. Taylor, A. W., & Hill, F. M. (1993). Issues for implementing TQM in further and higher education: The moderating influence of contextual variables. Quality Assurance in Education, 1(2), 12–21. https://doi.org/10.1108/09684889310044664
  50. Ismail Salaheldin, S. (2009). Critical success factors for TQM implementation and their impact on performance of SMEs. International Journal of Productivity and Performance Management, 58(3), 215–237. https://doi.org/10.1108/17410400910938832
  51. Barua, B. (2021). Impact of total quality management factors on knowledge creation in the organizations of Bangladesh. The TQM Journal, 33(6), 1516–1543. https://doi.org/10.1108/tqm-06-2020-0145

LICENSE

Creative Commons License
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.